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Frequently asked questions
Shipping & Returns
Online Buying FAQs
Warranty Information
Your Complete Guide to Buying a Flute
Online Repairs
Free Shipping on all orders over $40! Standard shipping options ship within 3 business days. All instruments over $300 ship via UPS 3-day or equivalent service, signature required for delivery. Expedited shipping options may be available at checkout.HI, AK, PR and other U.S. territories, including military addresses, orders ship Free over $400 by USPS Priority Mail.
If we don't find the right fit the first time, you're covered! Not quite the right fit? Contact us within 7 days of receipt to arrange an exchange. Exchanges are simple. We will help you pick your next instrument, and we will provide a pre-paid return label. We cover return shipping for your first exchange!You may exchange more than once, simply cover return shipping for subsequent exchanges. If after an exchange you don't find the right fit, we'll offer a return according to our return policies.
Love your instrument or full-money back!* Just pay return shipping. If for any reason you are unsatisfied, contact us within 7 days of receipt to start your return. We'll provide a return shipping label for easy return shipping. We'll deduct the return shipping cost from the refund balance.**Accessories and other non-instrument products may be returned unopened and unused. Open your return within 7 days of receipt. The same above return procedures apply.Once your return shipping label is issued, you will have 7 days to ship your return. Refunds are initiated within 3 business days after we receive your return.* Items must be returned in same condition as shipped. A minimum 10% recovery fee applies to items returned in a different condition than shipped. The recovery fee is equated to the loss of value from any damage or wear the item incurred.**Return shipping typically ranges $20-$30. High value instruments requiring additional shipping insurance may cost more. Contact us with any questions.
Love your instrument or full-money back!* If for any reason you are unsatisfied, contact us within 7 days of receipt to start your return. We will schedule a drop-off appointment, or issue a return shipping label based on your preference. If you choose to ship your return, our online return policies apply. Accessories and other non-instrument products may be returned unopened and unused. Open your return within 7 days of receipt. The same above return procedures apply.Refunds are initiated within 3 business days after we receive your return.* Items must be returned in same condition as shipped. A minimum 10% recovery fee applies to items returned in a different condition than initially received. The recovery fee is equated to the loss of value from any damage or wear the item incurred.
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